Privacy Policy | crisp-speed

Last updated: January 2024

crisp-speed ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

Information We Collect

We may collect and process the following data about you:

Contact information: name, email address, postal address, and any other information you provide when enquiring about our services.
Project information: details about your development site, planning applications, and ecological requirements.
Technical data: IP address, browser type, device information, pages visited, and time spent on our website.
Communication records: correspondence between you and our team.

How We Use Your Information

We use information held about you for the following purposes:

To provide ecological consulting services and respond to enquiries.
To prepare quotes, proposals, and contractual documentation.
To administer our relationship with you and improve our services.
To comply with legal obligations and professional requirements.
To analyse website usage and improve user experience.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: processing necessary to perform services you have requested.
Legitimate interests: processing necessary for our legitimate business interests, provided these do not override your rights.
Legal compliance: processing necessary to comply with legal and regulatory obligations.
Consent: where you have explicitly consented to specific processing activities.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. For completed projects, we retain records for a minimum of six years to comply with professional indemnity requirements and potential legal claims. After this period, data is securely deleted or anonymised.

Data Sharing

We do not sell your personal information. We may share your data with:

Professional partners involved in your project (with your knowledge).
Service providers who assist our business operations (hosting, analytics).
Legal and regulatory authorities where required by law.
Professional bodies for accreditation and quality assurance purposes.

Your Rights

Under data protection law, you have rights including:

Access: request copies of your personal data.
Rectification: request correction of inaccurate data.
Erasure: request deletion of your data in certain circumstances.
Restriction: request limitation of processing.
Portability: request transfer of your data to another organisation.
Objection: object to certain types of processing.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and staff training on data protection.

International Transfers

Your data is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be notified via our website. We encourage you to review this policy periodically.

Contact Us

For questions about this privacy policy or our data practices, contact:

crisp-speed
Unit 14, Greenfield Business Centre
Harrogate Road
Leeds LS17 8QP
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.